MELVINA BOOTIE

OUR STANDARD POLICY

Start Your Return Online

Click HERE to start your return.

1. Enter your email address.

2. Receive instructions in email on how to obtain a pre-paid shipping label.

Pack and Send It Back

3. Affix the Prepaid FedEx domestic return label on the protective shipping packaging (not the shoe box).

4. Take your package to a FedEx location.

Get a Refund

5. We'll email you a confirmation once your returned item is received.

6. Once the item is inspected, we will give you a refund (less a $7.00 return shipping fee if you used the label we provided for return).

7. Allow 3-5 business days for your credit amount to appear on your bank statement once we receive your return item(s).

EXCHANGES

Not the style you expected? Doesn’t fit like you hoped? Don’t worry! If for any reason your order did not work out, you may return or exchange your unworn shoes (in their original packaging) within 30 days of purchase.

 Here’s what you do:

1. Simply place your new order online with us at www.SpringStepShoes.com. The item will ship for free and you will have within a few business days.

2. Once you’ve completed your purchase, initiate the return of your original purchase follow the above.

3. That’s it!

If you would like more personalized assistance, please give us a call at 1-877-444-6703 and one of our Customer Service Representatives will be happy to assist you.  

Product Warranty

Spring Step guarantees our products are free from manufacturer’s defects within a period of 6 months from the time of consumer purchase, and under normal wearing conditions. Please note that products marked as “Final Sale” items are not covered under warranty. Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you believe that your purchase from www.SpringStepShoes.com is defective, please contact our Customer Service team for any assistance with your order at 1-877-444-6703 or service@springstepshoes.com

If you would like to return or exchange an item that was not purchased on the www.SpringStepShoes.com website, please contact the retailer where you made the purchase.