HOLIDAY & WEATHER DELAY SHIPPING UPDATES
Please note that products purchased during this time may be delayed due to numerous business interruptions caused by shipping carriers regarding weather as well as overwhelming demand for our shoes. Trust us though, the shoes are worth the wait - we promise!
We are doing our best though to ensure your delivery arrives on time; however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Please estimate delays of up to 4 business days.
For more information regarding possible weather delays from FedEx visit: https://www.fedex.com/en-us/service-alerts.html#weather
Shipping Information
Click a link below for information about shipping and delivery
Shipping Options
FREE
Springstepshoes.com currently offers FREE FedEx Ground shipping service to the following US geographical locations and address types on all orders over $75:
- All 48 Contiguous States
- P.O. Boxes and military APO/FPO addresses
- When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
- Please allow an additional 2 weeks for PO BOX, APO or FPO address deliveries. If you have a physical address we can ship to, it is advised to do so to ensure a speedier delivery time.
$7.95 Ground Shipping
Springstepshoes.com currently offers FedEx Ground shipping service to the following US geographical locations and address types at a flat and non-refundable rate of $7.95 on all orders under $75:
- All 48 continental States
- P.O. Boxes and military APO/FPO addresses
- When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date
Please note - If your order is under $75 and includes items shipping from multiple warehouses, your order is subject to multiple $7.95 shipping charges depending on the number of warehouses.
EXPEDITED
Springstepshoes.com offers expedited shipping services via FedEx Service. Please check the shipping rates at the time of checkout. At the moment, we do not ship expedited orders from our retail locations.
As a general rule, processing time plus shipping time equals total delivery time. Orders are processed within 1–2 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address.
We do our best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
Currently ALL expedited shipping fees are non-refundable.
Please contact customer care if you have questions about when to expect your package.
For information on international shipping options, see below.
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International Shipping
To accommodate international purchases, SpringStepShoes.com offers several solutions:
- SpringStepShoes.com is now shipping via FedEx International service to select international destinations. For a list of countries SpringStepShoes.com ships to, click here. Please check back frequently if your country is not listed, as we continue to expand our list of destination countries.
- For shipments to international countries, simply select the appropriate destination country during the checkout process. For detailed information on SpringStepShoes.com’s policies and procedures for international shipping, click here.
Unfortunately, we cannot ship internationally from our retail store locations. For this reason, orders may be cancelled within 24hrs of being placed. We apologize for the inconvenience.
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Package Protection with Spring Step Shoes
What is “Free Returns & Shipping Protection" Coverage?
By purchasing optional Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included for eligible returns within 30 days of delivery, subject to the return policy. Additionally, you’re protected in case of lost or stolen packages, enabling you to file claims with ease.
Once your package has left our warehouse, we are unable to cancel or modify the shipping protection coverage due to its activation.
If you decide not to purchase this coverage, you can still return eligible items within 30 days of delivery, but a $7.00 return-label fee will be deducted from your refund when you use our provided label. All returns must follow the guidelines outlined below.
Shipping Policy: Lost or Stolen Packages
We understand how frustrating it can be when a package goes missing or is stolen. To help protect your orders, we offer shipping protection at checkout, which covers lost, stolen, or damaged packages.
If shipping protection is not purchased, Spring Step Shoes cannot be held liable for packages confirmed as delivered by the carrier. Once a package is marked as delivered, we are unable to issue refunds or replacements for lost or stolen items.
What You Can Do In The Event Of Lost/Stolen Package:
If your package is confirmed as delivered but you haven’t received it after allowing 5 days post marked delivery, here are some steps you can take:
For claims on lost or stolen packages with the purchase of shipping protection coverage, please contact customer care via email, service@springstepshoes.com or start a claim within your customer portal within 10 days of the marked delivery date. Please note that any claims after this 10-day period, the shipping protection coverage will be considered void and we are unable to move forward with the claim process.
In either scenario, please attempt the following to track your Lost/Stolen Package:
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Check with Neighbors: Sometimes carriers deliver to a nearby address by mistake.
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Look for a Safe Spot: Check porches, side doors, garages, or mailrooms where the carrier may have left the package.
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Contact the Carrier: Reach out to the carrier directly with your tracking information for assistance in locating your package.
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File a Police Report: If you believe your package was stolen, we recommend filing a report with your local authorities.
Protect Your Orders in the Future
For added peace of mind, we strongly encourage purchasing shipping protection at checkout. With this option, your order is fully covered in the event of loss, theft, or damage, and we’ll take care of resolving the issue quickly.
If you have additional questions or need further assistance, feel free to contact us at service@springstepshoes.com. We’re here to help!
Delivery Times
Typically please allow 3-10 business days for receipt within the United States when you order with free FedEx Standard Ground Service.
As a general rule, processing time plus shipping time equals total delivery time. Orders are processed within 1–2 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address.
We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
To learn how to track your order, click here.
Please refer to the FedEx Ground Service Map to determine transit times once you item is shipped. This map illustrates service schedules in regular business days.
If shipping to a PO Box, please allow additional time for FedEx to deliver.
International orders are shipped via FedEx International service. Delivery time to international destinations is typically 3-14 days after order confirmation. Please note that delays which are beyond our control can occur in customs. A tracking number will be emailed to you upon shipment to allow you to monitor the progress of your shipment.
Order Tracking
If you provide a valid email address when you order, you will receive two confirmation emails:
- Almost immediately after you place an order, you will receive an email with the subject "Order Confirmation for order number #####". This email confirms your order was received and is being processed.
- When your order ships, you will receive an email with the subject "Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.
Once you receive an Order Shipment Confirmation email for an item, you may track its shipment using either of the following ways:
- Click the link provided in the "Order Shipment Confirmation" email.
- Visit the FedEx Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the FedEx Tracking form.
If your order appears late, you should consider the following:
- Delivery occurs only on business days, Mondays through Fridays. At the moment we do not offer Saturday delivery.
- There are certain holidays that carriers do not pick up or deliver, as well as holiday times can also cause delay due to higher shipping volumes by the carrier.
- It may take 24 hours before tracking information appears on the FedEx website.
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SHIPPING HOLIDAYS
We'd love to ship your items out any time of any day, but we work on a different schedule than our mail carriers. Listed below are the days when FedEx won't pick up or are experiencing higher shipping volume. Please give your package a few more days to arrive if you've ordered something around one of these dates.
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OUR STANDARD POLICY
EXCHANGES
Not the color you expected? Doesn’t fit like you hoped? No problem!
If your shoes didn’t fit or the color wasn’t quite what you wanted, you can exchange your unworn shoes (in their original packaging) within 30 days of delivery for a different size or color. There’s no extra charge for this, unless your order total falls below $75. In that case, you’ll just need to cover a $7.95 shipping fee—but don’t worry, the $7 return label fee will be waived.
If you choose to exchange your item in the online portal, your exchanged item will be shipped to you once Spring Step Shoes has confirmation that your return has been received and verified and approved under inspection at our warehouse.
Please note, after the initial exchange, the order is no longer eligible for further exchanges, complimentary return shipping labels, or the same discounts/promotions applied to an additional purchase if the exchanged item is returned.
If you would like more personalized assistance, please give us a call at 1-877-444-6703 and one of our Customer Service Representatives will be happy to assist you.
Returns are SIMPLE.
Start Your Return Online
Click HERE to start your return.
1. Enter your email address OR enter order number and shipping ZIP code.
2. Receive instructions in email on how to obtain a pre-paid shipping label.
Pack and Send It Back
3. Affix the Prepaid FedEx domestic return label on the protective shipping packaging (not the shoe box).
4. Take your package to a FedEx location.
Get a Refund
5. We'll email you confirmation once your returned item is received.
6. Once the item is inspected, we will give you a refund (less a $7.00 return-label fee if you use our provided label without paid return and package protection; paid protection includes free return shipping for eligible returns).
7. Please allow up to one billing cycle for your credit amount to appear on your bank statement once we refund your returned item(s).
FINE DETAILS
- All items returned must be in UNWORN and ORIGINAL condition and include all original tags.
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Important: Please return your shoes with the original shoe box placed inside a protective shipping package (it does not need to be the original shipping box). If the shoe box is missing or used as the shipping container without protection, a $10 fee will be deducted from your refund.
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Items must be sent back within 30 days from the delivery date.
- We will provide you with one prepaid FedEx return-shipping label (Contiguous US only).
- You can also use your preferred shipping carrier to send us back unworn product(s). You will not be charged $7.00 return shipping label if you purchase postage at any post office or parcel shipping location you choose, and send the package to us. It will be your responsibility to ensure that the package is returned to us, and we highly suggest to use traceable shipping method. Please communicate your tracking number to customer care via phone email or chat.
- For non-contiguous US customers please follow step above to use your preferred shipping carrier to return your purchase to the address below for a refund.
- All returns must be shipped to our return facility: Spring Step Shoes; 1001 W McNab Road, Pompano Beach, FL 33069, USA.
- Refunds are applied via the original payment method and will be processed within 7 business days of receipt at our warehouse.
- Please allow up to one billing cycle for your credit amount to appear on your bank statement once we refund your returned item(s).
- Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you would like to return or exchange an item that was not purchased on www.SpringStepShoes.com website, please contact the retailer where you made the purchase.
- Unfortunately, we cannot reimburse any shipping fees added to your original order.
- Returns from the "Buy One Get One" sales: The purchase of two pairs is what qualifies you for the discount during our "Buy One Get One" Sale Event. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of return.
- Returns from the Min Purchase Required sales: The minimum order amount specified in the sale event is what qualifies you for the discount during our Min Purchase Required promotion. Accordingly, the discount is deducted from the refund total if minimum order amount is not met after return. The discount may be retained if an exchange is made at the time of return. This applies to GIFT WITH PURCHASE PROMOTION as well if gift was not returned and minimum order amount is not met.
- If you would like to return or exchange an item that was not purchased on the www.SpringStepShoes.com website, please contact the retailer where you made the purchase.
What is “Free Returns & Shipping Protection" Coverage?
By purchasing optional Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included for eligible returns within 30 days of delivery, subject to the return policy. Additionally, you’re protected in case of lost or stolen packages, enabling you to file claims with ease.
If you decide not to purchase this coverage, you can still return eligible items within 30 days of delivery, but a $7.00 return-label fee will be deducted from your refund when you use our provided label. However, if you reside in Alaska, Puerto Rico, US Virgin Islands, American Samoa or Hawaii, you are responsible for covering the return shipping costs, as we are unable to generate a return label for these locations. All returns must follow the guidelines outlined below.
For claims on lost or stolen packages, please contact customer care via email, service@springstepshoes.com if you’ve purchased this coverage.
Product Warranty
Spring Step Shoes guarantees our products to be free from manufacturer's defects for a period of 6 months from the date of purchase under normal wearing conditions. If you encounter any defects with your purchase during this time frame, please contact our Customer Service team at 1-877-444-6703 or email us at service@springstepshoes.com for assistance with your order.
Please note that this warranty does not cover damage caused by misuse, neglect, accidents or alterations. Additionally, any unauthorized repairs or modifications made to the product will void this warranty.
Furthermore, this warranty specifically excludes coverage for the heel tread component of the shoe. If the heel tread becomes detached or damaged, it can typically be reattached using glue or repaired by a local shoe repair professional. However, please note that any repairs made to the heel tread are not covered under this warranty.
If your purchase was not made through www.springstepshoes.com, please first go back to the retailer where the shoes were purchased.
Our authorized retailers are equipped with the knowledge and expertise to further assist you.
If you are redirected back to us by the retailer, please contact our customer service team in order to let us know who you spoke with, send a copy of your receipt and pictures of the proposed defect.
