Returns & Exchanges
We want you to be completely satisfied with your Spring Step product. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase from www.SpringStepShoes.com, please return the item to us within 30 days of purchase in its original, unworn condition for a refund or exchange.
OUR STANDARD POLICY
Exchanges are FREE. We hope you'll fall in love the second time around, whether that means finding the right size, width, color, or style, or a completely different product. Choose from our endless selection.
Returns are SIMPLE. If you choose to return for a refund, we'll give you one prepaid return-shipping label. We will honor a refund for the returning item(s), minus a $7.00 restocking fee per order.
- All items returned must be in UNWORN condition and include all original tags.
- All original packaging and original shoe box should be included.
- Items must be sent back within 30 days from the purchase receipt.
- We will provide you with one prepaid return-shipping label.
- Refunds are applied via the original payment method within 3 business days of receipt at our warehouse.
- Allow 3-5 business days for your credit amount to appear on your bank statement once we receive your return item(s).
- Spring Step accepts returns only for items purchased on the springstepshoes.com website. If you would like to return or exchange an item that was not purchased on www.SpringStepShoes.com website, please contact the retailer where you made the purchase.
- Unfortunately, we cannot reimburse any expedited or international shipping fees added to your original order.
Start Your Return Online
Click HERE to start your return.
1. Enter your email address.
2. Receive instructions in email on how to obtain a pre-paid shipping label.
Pack and Send It Back
3. Affix the Prepaid UPS domestic return label to the shipping box.
4. Take your package to a UPS location.
Get a Refund
5. We'll email you a confirmation once your returned item is received.
6. We'll give you a refund (minus a $7.00 restocking fee per order, if you're not exchanging).
7. Allow 3-5 business days for your credit amount to appear on your bank statement once we receive your return item(s).
Spring Step guarantees our products are free from manufacturer’s defects within a period of 6 months from the time of consumer purchase, and under normal wearing conditions. Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you believe that your purchase from www.SpringStepShoes.com is defective, please contact our Customer Service team for any assistance with your order at 1-877-444-6703 or email@example.com
If you would like to return or exchange an item that was not purchased on the www.SpringStepShoes.com website, please contact the retailer where you made the purchase.