Returns & Exchanges
We want you to be completely satisfied with your Spring Step product. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase from www.SpringStepShoes.com, please return the item to us within 30 days of purchase in its original, unworn condition for a refund or exchange.
OUR STANDARD POLICY
Returns are SIMPLE. If you choose to return for a refund, we'll give you one prepaid return-shipping label. Please note that if you choose to use this return label, there is a $7.00 return shipping fee that will be deducted from your return.
- All items returned must be in UNWORN and ORIGINAL condition and include all original tags.
- All original packaging and original shoe box should be included.
- Please send the original shoe box back to us inside the protective shipping packaging.
- Items must be sent back within 30 days from the purchase receipt.
- We will provide you with one prepaid FedEx return-shipping label.
- You can also use your preferred shipping carrier to send us back unworn product(s). You will not be charged $7.00 return shipping label if you purchase postage at any post office or parcel shipping location you choose, and send the package to us. It will be your responsibility to ensure that the package is returned to us, and we highly suggest to use traceable shipping method.
- All returns must be shipped to our return facility: Spring Step Shoes; 1001 W McNab Road, Pompano Beach, FL 33069, USA.
- Refunds are applied via the original payment method within 3 business days of receipt at our warehouse.
- Please note that all Products marked as “Final Sale” items are not eligible for returns or exchanges. Spring Step Shoes will not accept returns for Products marked as “Final Sale” at the time of order, nor Spring Step Shoes will issue any credit towards the return of Products marked as “Final Sale”.
- Allow 3-5 business days for your credit amount to appear on your bank statement once we receive your return item(s).
- Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you would like to return or exchange an item that was not purchased on www.SpringStepShoes.com website, please contact the retailer where you made the purchase.
- Unfortunately, we cannot reimburse any expedited or international shipping fees added to your original order.
- Returns from the "Buy One Get One" sales: The purchase of two pair is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of return.
Start Your Return Online
Click HERE to start your return.
1. Enter your email address OR enter order number and shipping ZIP code.
2. Receive instructions in email on how to obtain a pre-paid shipping label.
Pack and Send It Back
3. Affix the Prepaid FedEx domestic return label on the protective shipping packaging (not the shoe box).
4. Take your package to a FedEx location.
Get a Refund
5. We'll email you a confirmation once your returned item is received.
6. Once the item is inspected, we will give you a refund (less a $7.00 return shipping fee if you used the label we provided for return).
7. Allow 3-5 business days for your credit amount to appear on your bank statement once we receive your return item(s).
Not the style you expected? Doesn’t fit like you hoped? Don’t worry! If for any reason your order did not work out, you may return or exchange your unworn shoes (in their original packaging) within 30 days of purchase.
Here’s what you do:
1. Simply place your new order online with us at www.SpringStepShoes.com. The item will ship for free and you will have within a few business days.
2. Once you’ve completed your purchase, initiate the return of your original purchase follow the above.
3. That’s it!
If you would like more personalized assistance, please give us a call at 1-877-444-6703 and one of our Customer Service Representatives will be happy to assist you.
Spring Step guarantees our products are free from manufacturer’s defects within a period of 6 months from the time of consumer purchase, and under normal wearing conditions. Please note that products marked as “Final Sale” items are not covered under warranty. Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you believe that your purchase from www.SpringStepShoes.com is defective, please contact our Customer Service team for any assistance with your order at 1-877-444-6703 or email@example.com
If you would like to return or exchange an item that was not purchased on the www.SpringStepShoes.com website, please contact the retailer where you made the purchase.