Returns & Exchanges
OUR STANDARD POLICY
Returns are SIMPLE. If you choose to return for a refund, we'll give you one prepaid return-shipping label. Please note that if you choose to use this return label, there is a $7.00 return shipping fee that will be deducted from your return.
If your purchase was not made through www.springstepshoes.com, please first go back to the retailer where the shoes were purchased.
Our authorized retailers are equipped with the knowledge and expertise to further assist you.
If you are redirected back to us by the retailer, please contact our customer service team in order to let us know who you spoke with, send a copy of your receipt and pictures of the proposed defect.
- All items returned must be in UNWORN and ORIGINAL condition and include all original tags.
- All original packaging and original shoe box should be included.
- A $10 restocking fee will be applied to all shoes returned without a shoe box.
- Please send the original shoe box back to us inside a protective shipping packaging (this does not need to be the original shipping box)
- Items must be sent back within 30 days from the purchase receipt.
- We will provide you with one prepaid FedEx return-shipping label (Contiguous US only).
- You can also use your preferred shipping carrier to send us back unworn product(s). You will not be charged $7.00 return shipping label if you purchase postage at any post office or parcel shipping location you choose, and send the package to us. It will be your responsibility to ensure that the package is returned to us, and we highly suggest to use traceable shipping method. Please communicate your tracking number to customer care via phone email or chat.
- For non-contiguous US customers please follow step above to use your preferred shipping carrier to return your purchase to the address below for a refund.
- All returns must be shipped to our return facility: Spring Step Shoes; 1001 W McNab Road, Pompano Beach, FL 33069, USA.
- Refunds are applied via the original payment method and will be processed within 7 business days of receipt at our warehouse.
- Please allow up to one billing cycle for your credit amount to appear on your bank statement once we refund your returned item(s).
- Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you would like to return or exchange an item that was not purchased on www.SpringStepShoes.com website, please contact the retailer where you made the purchase.
- Unfortunately, we cannot reimburse any shipping fees added to your original order.
- Returns from the "Buy One Get One" sales: The purchase of two pairs is what qualifies you for the discount during our "Buy One Get One" Sale Event. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of return.
- Returns from the Min Purchase Required sales: The minimum order amount specified in the sale event is what qualifies you for the discount during our Min Purchase Required promotion. Accordingly, the discount is deducted from the refund total if minimum order amount is not met after return. The discount may be retained if an exchange is made at the time of return.
- If you would like to return or exchange an item that was not purchased on the www.SpringStepShoes.com website, please contact the retailer where you made the purchase.
Start Your Return Online
Click HERE to start your return.
1. Enter your email address OR enter order number and shipping ZIP code.
2. Receive instructions in email on how to obtain a pre-paid shipping label.
Pack and Send It Back
3. Affix the Prepaid FedEx domestic return label on the protective shipping packaging (not the shoe box).
4. Take your package to a FedEx location.
Get a Refund
5. We'll email you confirmation once your returned item is received.
6. Once the item is inspected, we will give you a refund (less a $7.00 return shipping fee if you used the label we provided for return).
7. Please allow up to one billing cycle for your credit amount to appear on your bank statement once we refund your returned item(s).
Not the style you expected? Doesn’t fit like you hoped? Don’t worry! If for any reason your order did not work out, you may return or exchange your unworn shoes (in their original packaging) within 30 days of purchase.
Here’s what you do:
1. Simply place your new order online with us at www.SpringStepShoes.com. The new order will ship for free (for customers in the 48 Continental States) and you will have your order within a few business days. If the style you are exchanging is under $75, please contact our customer support team for assistance in placing your new order.
2. Once you’ve completed your purchase, initiate the return of your original purchase and contact us notifying of the new order. Once your order is returned to our warehouse, we will issue a refund back to the original payment method and we will confirm via email.
3. That’s it!
If you would like more personalized assistance, please give us a call at 1-877-444-6703 and one of our Customer Service Representatives will be happy to assist you.
Spring Step guarantees our products are free from manufacturer’s defects within a period of 6 months from the time of consumer purchase, and under normal wearing conditions. Spring Step accepts returns only for items purchased on the www.SpringStepShoes.com website. If you believe that your purchase from www.SpringStepShoes.com is defective, please contact our Customer Service team for any assistance with your order at 1-877-444-6703 or firstname.lastname@example.org