Shipping & Delivery Info

COVID-19 & WEATHER DELAY SHIPPING UPDATES

Please note that products purchased during this time may be delayed due to numerous business interruptions caused by local regulations regarding COVID-19, disruptions in the supply chain and possible nationwide weather delays.

We are doing our best to ensure your delivery arrives on time; however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other economic effects impacting the world as a whole.

For more information from FedEx visit: https://www.fedex.com/en-us/service-alerts.html#weather 

Shipping Information

Click a link below for information about shipping and delivery

 

Shipping Options

FREE

Springstepshoes.com currently offers FREE FedEx Ground shipping service to the following US geographical locations and address types on all orders over $75:

  • All 48 Contiguous States
  • P.O. Boxes and military APO/FPO addresses
  • When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address
  • We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
  • Please allow an additional 2 weeks for PO BOX, APO or FPO  address deliveries. If you have a physical address we can ship to, it is advised to do so to ensure a speedier delivery time.

 

$7.95 Ground Shipping

Springstepshoes.com currently offers FedEx Ground shipping service to the following US geographical locations and address types at a flat rate of $7.95 on all orders under $75:

  • All 48 continental States
  • P.O. Boxes and military APO/FPO addresses
  • When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address
  • We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date

Please note - If your order is under $75 and includes items shipping from multiple warehouses, your order is subject to multiple $7.95 shipping charges depending on the number of warehouses. 

EXPEDITED

Springstepshoes.com offers expedited shipping services via FedEx Service. Please check the shipping rates at the time of checkout. At the moment, we do not ship expedited orders from our retail locations. 

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address.

We do our best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Currently ALL expedited shipping fees are non-refundable. 

Please contact customer care if you have questions about when to expect your package. 

For information on international shipping options, see below.

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SAME-DAY SHIPPING

SpringStepShoes.com offers same-day shipping for all items purchased on our website if the order is placed before 12:00 PM EST between Monday to Friday except holidays.

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International Shipping

To accommodate international purchases, SpringStepShoes.com offers several solutions:

  1. SpringStepShoes.com is now shipping via FedEx International service to select international destinations. For a list of countries SpringStepShoes.com ships to, click here. Please check back frequently if your country is not listed, as we continue to expand our list of destination countries. 
  2. For shipments to international countries, simply select the appropriate destination country during the checkout process. For detailed information on SpringStepShoes.com’s policies and procedures for international shipping, click here.
Unfortunately, we cannot ship internationally from our retail store locations. For this reason, orders may be cancelled within 24hrs of being placed. We apologize for the inconvenience.

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    Package Protection with Spring Step Shoes 

    What is Spring Step Shoes Shipping Protection?

    We’ve added an optional non-refundable service charge, as package protection, to give our customers the best possible delivery experience. 

    When you add Spring Step Shoes Shipping Protection at checkout, you can easily file claims for stolen packages in the unfortunate case that they arise.

    Purchased Our Shipping Protection and need to file a claim? Contact customer care

     

     

    Delivery Times

    Typically please allow 3-10 business days for receipt within the United States when you order with free FedEx Standard Ground Service.

    As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx transit time from our warehouse(s) to your shipping address. 

    NOTICE: As to COVID-19 situation evolves, vendor or carrier limitations may cause longer delivery times as shown. Thank you for your understanding and patience. 

    We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

    To learn how to track your order, click here.

    Please refer to the FedEx Ground Service Map to determine transit times once you item is shipped. This map illustrates service schedules in regular business days. 

    If shipping to a PO Box, please allow additional time for FedEx to deliver. 

    Shipping transit map

     

    International orders are shipped via FedEx International service. Delivery time to international destinations is typically 3-14 days after order confirmation. Please note that delays which are beyond our control can occur in customs. A tracking number will be emailed to you upon shipment to allow you to monitor the progress of your shipment.

     

    Order Tracking

    If you provide a valid email address when you order, you will receive two confirmation emails:

    1. Almost immediately after you place an order, you will receive an email with the subject "Order Confirmation for order number #####". This email confirms your order was received and is being processed.
    2. When your order ships, you will receive an email with the subject "Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

    Once you receive an Order Shipment Confirmation email for an item, you may track its shipment using either of the following ways:

    1. Click the link provided in the "Order Shipment Confirmation" email.
    2. Visit the FedEx Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the FedEx Tracking form.

    If your order appears late, you should consider the following:

    1. Delivery occurs only on business days, Mondays through Fridays. At the moment we do not offer Saturday delivery.
    2. There are certain holidays that carriers do not pick up or deliver, as well as holiday times can also cause delay due to higher shipping volumes by the carrier. 
    3. It may take 24 hours before tracking information appears on the FedEx website.

    • SHIPPING HOLIDAYS
      We'd love to ship your items out any time of any day, but we work on a different schedule than our mail carriers. Listed below are the days when FedEx won't pick up or are experiencing higher shipping volume. Please give your package a few more days to arrive if you've ordered something around one of these dates.

      Memorial Day | Monday, May 30, 2022

      Independence Day | Monday, July 4, 2022

      Labor Day | Monday, September 5, 2022

      Yom Kippur | Wednesday, October 5, 2022

      Thanksgiving Day | Thursday, November 24, 2022

      Thanksgiving | Friday, November 25, 2022

      Christmas | Monday, December 26, 2022

      New Year's Eve | Friday, December 30, 2022

      New Year's Day | Monday, January 2, 2023

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