Shipping & Delivery Info – Spring Step Shoes

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Shipping & Delivery Info




Shipping Information

Click a link below for information about shipping and delivery

 

Shipping Options


FREE

Springstepshoes.com currently offers FREE UPS Ground shipping service to the following US geographical locations and address types:

  • All 48 continental States
  • P.O. Boxes and military APO/FPO addresses
  • When entering your shipping information during checkout, click the checkbox where indicated advising of a P.O. Box, APO or FPO address

EXPEDITED

Springstepshoes.com offers the expedited shipping services via UPS Service. Please check the shipping rates at the time of checkout.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.

For information on international shipping options, see below.

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SAME-DAY SHIPPING

SpringStepShoes.com offers free same-day shipping for all items purchased on our website if the order is placed before 2:00 PM EST between Monday to Friday except holidays.

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International Shipping

To accommodate international purchases, SpringStepShoes.com offers several solutions:

  1. SpringStepShoes.com is now shipping via USPS service to select international destinations. For a list of countries SpringStepShoes.com ships to, click here Please check back frequently if your country is not listed, as we continue to expand our list of destination countries.
  2. For shipments to international countries, simply select the appropriate destination country during the checkout process. For detailed information on SpringStepShoes.com’s policies and procedures for international shipping, click here.

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Delivery Times

Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-5 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.

To learn how to track your order, click here.

International orders are shipped via USPS service. Delivery time to international destinations is typically 3-14 days after order confirmation. Please note that delays which are beyond our control can occur in customs. A tracking number will be emailed to you upon shipment to allow you to monitor the progress of your shipment.

 

Order Tracking

If you provide a valid email address when you order, you will receive two confirmation emails:

  1. Almost immediately after you place an order, you will receive an email with the subject "Order Confirmation for order number #####". This email confirms your order was received and is being processed.
  2. When your order ships, you will receive an email with the subject "Order Shipment Confirmation" that contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

Once you receive an Order Shipment Confirmation email for an item, you may track its shipment using either of the following ways:

  1. Click the link provided in the "Order Shipment Confirmation" email.
  2. Visit the UPS Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the UPS Tracking form.

If your order appears late, you should consider the following:

  1. Delivery occurs only on business days, Mondays through Fridays.
  2. There are certain holidays that carriers do not pick up or deliver.
  3. It may take 24 hours before tracking information appears on the UPS website.

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