Hi there Jennifer, Thank you for calling into Spring Step to speak to the team and also for leaving us this feedback. I'm sorry to hear about the miscommunication that caused you to feel as though our return process was accusatory. I also do not want you to feel as though we do not care for your hurting feet, we absolutely do and wished to help you into a size that is more suitable for your feet now, in 2022. As a natural occurrence, feet do change in size with age so it is normal for a style that once fit a few years ago is now too small. To help illustrate the miscommunication, I'd like to share our return process. You see, when a return request is phoned in, as a part of our customer care process, we ask for the reason for return and if the shoes have been worn outside. This allows us to ensure that our customers are best helped with the proper expectation set regarding their specific return request. In your specific scenario, you mentioned having worn your new shoes to work, and not being able to stand for 30 mins, which prompted our team to share with you the knowledge that we cannot accept worn non-defective shoes for a refund. Unfortunately, if the shoes are not defective, worn and returned, they will be shipped back to you as a courtesy per our return policy. Since you did already use the return label provided during your call, once we receive and inspect them per our normal return process, we will be happy to provide you with a refund for the cost of the unworn shoes once they arrive at our warehouse. I hope that this information clears things up for you. It was certainly not our intent to make you feel as though you did something wrong. Have a great day, Bianca A Customer Care Manager

Hi there Jennifer, Thank you for calling into Spring Step to speak to the team and also for leaving us this feedback. I'm sorry to hear about the miscommunication that caused you to feel as though our return process was accusatory. I also do not want you to feel as though we do not care for your hurting feet, we absolutely do and wished to help you into a size that is more suitable for your feet now, in 2022. As a natural occurrence, feet do change in size with age, so it is normal for a style that once fit a few years ago to now too small. To help illustrate the miscommunication further, I'd like to share our return process. You see, when a return request is phoned in, as a part of our customer care process, we ask for the reason for return and if the shoes have been worn outside. This allows us to ensure that our customers are best helped with the proper expectation set regarding their specific return request. In your specific scenario, you mentioned having worn your new shoes to work, and not being able to stand for 30 mins, which prompted our team to share with you the knowledge that we cannot accept worn non-defective shoes for a refund. Unfortunately, if the shoes are not defective, worn and returned, they will be shipped back to you as a courtesy per our return policy. Since you did already use the return label provided during your call, once we receive and inspect them per our normal return process, we will be happy to provide you with a refund for the cost of the unworn shoes once they arrive at our warehouse. I hope that this information clears things up for you. It was certainly not our intent to make you feel as though you did something wrong. Have a great day, Bianca A Customer Care Manager

Hi there Jennifer, Thank you for calling into Spring Step to speak to the team and also for leaving us this feedback. I'm sorry to hear about the miscommunication that caused you to feel as though our return process was accusatory. I also do not want you to feel as though we do not care for your hurting feet, we absolutely do and wished to help you into a size that is more suitable for your feet now, in 2022. As a natural occurrence, feet do change in size with age, so it is normal for a style that once fit a few years ago to now too small. To help illustrate the miscommunication further, I'd like to share our return process. You see, when a return request is phoned in, as a part of our customer care process, we ask for the reason for return and if the shoes have been worn outside. This allows us to ensure that our customers are best helped with the proper expectation set regarding their specific return request. In your specific scenario, you mentioned having worn your new shoes to work, and not being able to stand for 30 mins, which prompted our team to share with you the knowledge that we cannot accept worn non-defective shoes for a refund. Unfortunately, if the shoes are not defective, worn and returned, they will be shipped back to you as a courtesy per our return policy. Since you did already use the return label provided during your call, once we receive and inspect them per our normal return process, we will be happy to provide you with a refund for the cost of the unworn shoes once they arrive at our warehouse. I hope that this information clears things up for you. It was certainly not our intent to make you feel as though you did something wrong. Have a great day, Bianca A Customer Care Manager